Shipping & Returns
Shipping
- Free shipping within the United States
- We ship exclusively within the USA
- Processing time: 1–2 business days
- Estimated delivery time: 3–7 business days
- You will receive a tracking number once your order ships
Note: During launches or limited inventory drops, processing times may be slightly extended.
Limited inventory
RUGOH produces in small batches. This model is available in limited quantities and may sell out without notice.
Orders are processed in the order they are received.
Adding an item to your cart does not guarantee availability.
Returns
Returns are accepted within 14 calendar days of delivery
Items must be: Unworn
- In original packaging
- Free from marks, damage, or signs of wear
- Returns are not accepted for: Worn items
- Customer-caused damage
- Requests outside the return window
Exchanges
- Exchanges are subject to inventory availability
- If the requested size is unavailable, we will offer: A refund, or Store credit
Costs
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
Refunds
- Approved refunds are issued to the original payment method
- Processing time: 5–10 business days, depending on your bank