Shipping & Returns

Shipping

• Free shipping within the United States
• We ship exclusively within the USA
• Processing time: 1–2 business days
• Estimated delivery time: 3–7 business days
• You will receive a tracking number once your order ships

Note: During launches or limited inventory drops, processing times may be slightly extended.

Limited inventory

RUGOH produces in small batches. This model is available in limited quantities and may sell out without notice.

Orders are processed in the order they are received.
Adding an item to your cart does not guarantee availability.

Returns                                                                     

Returns are accepted within 14 calendar days of delivery

Items must be: Unworn

• In original packaging
• Free from marks, damage, or signs of wear
• Returns are not accepted for: Worn items
• Customer-caused damage
• Requests outside the return window

Exchanges

• Exchanges are subject to inventory availability
• If the requested size is unavailable, we will offer: A refund, or Store credit

Costs

• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable

Refunds

• Approved refunds are issued to the original payment method
• Processing time: 5–10 business days, depending on your bank